FAQ

Frequently Asked Questions

What are coaster credits?

A "credit" is enthusiast shorthand for one unique roller coaster you have ridden. Your total places you in one of ten Coaster Tiers:

Coaster Tiers are based on coasters ridden, not purchases or loyalty points. Visit Find Your Tier to shop the current collections.

What does "made to order" mean?

Every THOOSIEMERCH product is custom printed after you place your order. Nothing is pre-made or sitting in a warehouse. This means each item is produced specifically for you, which is why we cannot accept returns for change of mind or incorrect size selection. Please check our Size Guide before ordering.

How long does shipping take?

Production takes 3 to 7 business days. Shipping within the United States typically takes an additional 3 to 7 business days after production. Estimated total delivery time is 6 to 14 business days. You will receive tracking by email when your order ships. See our Shipping Policy for full details.

Do you ship internationally?

No. During our opening phase, checkout and shipping are available only for delivery addresses within the United States. We will update this page before service outside the United States becomes available.

What is your return policy?

Because all products are made to order, we cannot accept returns for buyer’s remorse, wrong size selection, or change of mind. If your item arrives damaged, defective, or materially different from what was shown, contact us within 30 days of delivery with your order number and a photo of the issue. No need to ship the item back — we will send a replacement or issue a full refund. See our Refund Policy for full details.

What if my item arrives damaged?

Contact us at support@thoosiemerch.com within 30 days of delivery with your order number and a clear photo showing the issue. There is no need to ship the item back. We will send a free replacement or issue a full refund.

Can I track my order?

Yes. You will receive a tracking number via email once your order ships. Please allow 24–48 hours for tracking information to update after the shipping notification.

How do I care for my apparel?

  • Machine wash cold, inside out
  • Tumble dry low or hang dry
  • Do not iron directly on the print
  • Do not bleach

What blanks do you use?

We use premium blanks: Bella+Canvas 3001 (t-shirts) and 3501 (long sleeves) for 100% combed ring-spun cotton, and Gildan 18000 (sweatshirts) and 18500 (hoodies) for heavy blend 50/50 cotton-poly. All prints are high-quality DTG (direct-to-garment).

Do you offer bulk or group orders?

Email us at support@thoosiemerch.com for group pricing on orders of 10 or more items.

I have a question not listed here.

Email us at support@thoosiemerch.com and we will respond within 48 hours.